Common Customer Questions
1.The car cannot be connected after start?
- Please re-plug and unplug the box to connect again.
2. There are abnormal phenomena such as crush?
- please press the reset button RESTET.
3. The wireless carplay ai box cannot be connected?
- Please check whether the Bluetooth of the mobile phone is turned on.
- Or clear the connection record of the central control device of the car.
4. The SD card is not recognized?
- Please check whether the SD card is damaged, please re-insert the card or format or replace it with a new card(Package list does not include sd card).
5. The wireless carplay adapter uses Youtube/Netflix, does it need to be connected to the Internet?
- Yes, if you need to stream music or videos online through Youtube or Netflix, need to be connected to the Internet or hotspot.